Enjoy Service from a CEC-Approved Solar Retailer
Sure Solar is proudly a Clean Energy Council (CEC)-approved solar retailer, which guarantees you’ll always get the highest standard of service from our team.
As a CEC-approved solar retailer, we’re committed to serving you according to the CEC’s Code of Conduct. This Code of Conduct sets the standards for dealing with public consumers, so you’ll always get the service you deserve. These standards go beyond the basic requirements set by the industry’s regulatory bodies, giving you better service and a more satisfying customer experience.
With Sure Solar, you’ll always get service that’s:
- Built on expertise
Becoming a CEC-approved solar retailer is completely voluntary, and it’s one of the many ways we prove our ability to deliver a service that is worth your time and money.
Want to find out more about our CEC accreditation? Contact us today to learn more.
What is the CEC?
The Clean Energy Council is the leading organisation for Australia’s clean energy industry. It is a not-for-profit, membership-based organisation committed to building a smarter and cleaner energy industry. The Clean Energy Council works with over 600 businesses in the renewable energy sector and more than 5800 solar installers around Australia with the ultimate goal of powering Australia with clean energy.
What does the CEC Code of Conduct include?
The CEC Code of Conduct is the only code of conduct authorised by the Australian Competition and Consumer Commission (ACCC) for the solar industry.
This code of conduct governs how approved retailers should communicate and deliver their services to consumers throughout their service cycles, from pre-sale activities to post-sale initiatives.
The Code of Conduct includes guidelines for:
- Ethical advertising and promotions
- Best sales and quoting practices
- Points of contract and agreements
- Connections to the grid
- Compliance with law
- Procedures for handling complaints
- And more.
This Code of Conduct is designed to raise the standards in Australia’s energy industry, going beyond the minimum requirements set by the industry’s regulatory bodies to ensure you get the highest level of service possible.
Why is CEC Approval Important?
Being a CEC-approved solar retailer proves our commitment to providing the highest level of service to our customers. With our CEC accreditation, you can rest assured knowing you’ll get a service standard that’s higher than the norm.
CEC approval is an entirely voluntary accreditation, and it is not an industry requirement. In fact, many solar retailers around the country don’t have CEC accreditation.
The CEC also maintains strict requirements for acquiring CEC-approval, ensuring only those who can meet the standards and Code of Conduct can get accreditation.
As a consumer, CEC-approval will help you protect yourself from inferior solar retailers and unethical business practices.
Get a Step Up in Quality
At Sure Solar, we know promises are not enough when choosing a solar retailer for your property. Our CEC accreditation is one way we prove to you that we’ll deliver all our promises, call us on 1300 315 666.
As a CEC-approved solar retailer, you can feel confident knowing you are working with reputable solar installers that you can depend on.