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Great advice, practical approach, focusing on the best outcome for the customer without overselling. Very good after sales support. Super attention to quality of the installation. Highly recommended.
Lukasz Konopka
02:21 06 Sep 19
Demonstrated sound experience and knowledge at all levels from sales, install and post.Steve (sales) managed to answer and respond to all my curious questions. I knew exactly what I getting for my money and this made the journey much smoother. Lindsay/Cameron and the apprentices did a nice, neat install. I also needed to get my meter box upgraded – I was impressed to how Lindsay took the extra time to teach one of the apprentices the tips of how to do the task in such a positive manner. It was great to see. Then afterwards, the post care experience was great. They worked as a highly responsive team and helped to sort out a config issue.
Kerrie Abercrombie
00:19 24 Jul 19
Great company to deal with from start to finish.Prompt and efficient service.
Matt Thomas
01:42 13 Aug 19
For QLD customers interested in good, honest solar advice contact Steve Leaman. I felt comfortable in asking many questions and querying quotes from other companies.My number one choice for a sustainable, ethical and financially fair choice.
Shane Watson
12:01 21 Mar 19
Daniel is very honest and helpful. Didn’t end up installing the cheapest option, went with his recommendation and very happy. From purchase to install and after sales service, it has been great!
Irwin Jefferies
21:48 25 Jan 19
Just had a Solar and Battery system installed by these guys. Great company to deal with from the start. As other reviews have mentioned, Steve was able to answer all of my questions and took the time to explain the design and the best way to get the most return from it. There was no hard sell and he presented different options and went through the pros and cons of each.Once an install date was booked, Cameron and the team showed up when they said they would and did a fantastic job.Highly recommended!
Ben Smith
00:07 21 Sep 19
I was very impressed with the people from Sure Solar. They were very helpful, knowledgeable and understanding of what my needs were. The kept me well informed through the process and the install was done very professionally. Thanks for all your help.
Kelli Phillips
09:55 26 Sep 19
Great service from all of the team. The system was tailored to my family needs and they all went above and beyond to ensure I was kept up to date with the progress and keep me informed. The system has been faultless. I would highly recommend SureSolar
Andrew Prince
11:58 10 Oct 19
We chose Sure Solar after reviewing a dozen system configurations with different price points and features from 3 suppliers. We wanted a quality system with a good return on investment. Steve was extremely knowledgeable and helpful in explaining the pros and cons of all the options. Peter was great to deal with regarding scheduling and Cameron and his installation team did a fantastic job installing everything neatly in less time than expected. We went with a 5kw Sungrow inverter and 6.6kw of Risen panels. I'd have no hesitation recommending Sure Solar to anyone interested in getting a quality system at a good price.
David Moore
01:48 06 Mar 20
I would highly recommend Sure Solar. We had a 5.8kw system installed in March and are loving the benefits already. We went with Phono panels, a SunGrow inverter and LG battery. Steve Leaman, the technical sales advisor is by far the BEST person in the solar business that I spoke to while doing my research. Steve was able to explain everything perfectly and answered all my questions - and there were plenty! Steve was very informed and offered the best assistance. It was his professionalism and knowledge that made me go with Sure Solar. He really is the best in the business. The many other competitors I spoke to where not even close to matching his knowledge and friendliness. The install was done by Wanted Electrical. The job was done quickly and with a minimal amount of fuss, though the workmanship was a little messy due to the persistent rain. They did their absolute best in the conditions and worked around the rain so all I had were a few muddy fingerprints to wipe up. The handover was completed by Daniel, the Operations Manager and again I was highly impressed by the professionalism and knowledge. All my questions were answered and the final set-up was nice and easy! Thanks again to the team for a great experience.
Isaiah Reich
03:53 01 Apr 19
Great service from quote to final installation. Always answered any questions in a timely and professional manner.
tracey edmonds
10:42 09 Jun 20
Had a really great experience with sure Solar right from the start with the quote through to installation. Everyone was very professional and helpful. Highly recommended
halie reid
00:17 23 Jun 20
Sure Solar deserves every success as I have been extremely pleased with my experience with them in the recent installation of our 6.6 kw system.
Alan Price
10:26 14 Jul 20
Installed a 6.6 kw system for me, very knowledgeable, they don’t try and sell you superfluous extras and keep the price down while maintaining quality components.The install was quick and painless.Very happy
Mitchell Tomkins
01:21 20 Jul 20
Had an 11.5KWh system installed 12 months ago and it’s been brilliant. Nett electricity costs for the year are $0. I have a smallish electricity bill in winter and a credit in summer. Just great. Thanks Daniel.
Paul Castley
05:37 20 Aug 20
SureSolar Mike (Bribane) was extremely helpful during a number of phone conversations which started within two days of my asking for quotes from SolarQuotes- faster than the other two companies. During the first conversation, sitting at my PC, I was emailed Nearmap images of different configurations, and an Excel Generation and Savings spreadsheet which we could work on together. The other two companies' approach was far less sophisticated, although one offered a similarly-priced configuration. The others also had a rather cavalier approach to dealing with my necessary meterbox upgrade.
Chris Moore
06:54 10 Nov 20
After requesting quotes from solarquotes.com.au. I was contacted by Steve Leaman, a positive, persistent and personable salesman from Sure Solar Pty Ltd. Steve really took the time and went the extra mile to ensure I was really happy with the solar package he tailored for our household. As I was dealing with a sales person I double checked everything Steve said and I was satisfied I was dealing with a competent and well informed individual. The system we went for includes a 10kw inverter and 13.9kw on the roof. We average 80kwh on sunny days and haven't dropped under 40kwh on overcast days. The after sales service from Peter was also excellent and the installer, also named Peter, was professional and accommodating. In all we are very happy with our new solar system and also the service provided by the team at Sure Solar.
Jai Taylor
11:37 27 Nov 20
Seriously good experience. Pleasant to deal with. No hard sell just clear information. No smoke and mirrors payment plans, just clear upfront costs. Highly recommend.
Cameron Bell
03:45 02 Dec 20
Sure Solar were on time, as promised with excellent quality sales and install crew that were courteous, helpful and respectful. The only solar seller to recommend several days of reading of our meter to ensure our power needs/savings were accurately estimated. Of the 5 sellers we engaged with, this and one other company were the only companies to offer a pre-on site inspection to ensure job correctly scoped and nothing was missed in the install and avoid any surprises, down the track. Above all they were on time, [installed and commissioned within 2 weeks of signing] with good notices in the lead up to the install. Overall good comms; knowledgeable, on target for price, patient with us and excellent customer service all round. Would recommend highly.
D.E.P. Robinson (DEPR)
12:37 02 Dec 20
Very happy with our Sure Solar experience from start to finish. Professional with good old fashioned customer service. What they promised was delivered. Sales, technical, installation and accounting all did a great job and the system has exceeded our expectations with performance. We would certainly use Sure Solar again and recommend to others.
Ken Glover
23:07 08 Dec 20
We are very Happy with our panels we had to replace our old 8 panels & 1.5inverterWe are on the 52c a kw rebate so we had to stay on the 1.5kw & only have 4 Panels now so we can still receive the big rebate & we are more than happy with the rebate we are receiving thanks to Sure Solar for doing that for us at a very reasonable price.Definitely worthy of 5 stars.
Carolyn Collins
21:37 04 Jan 21
All the team at Sure Solar provided excellent service. On day of installation we ended up changing the panels position and upgrading to larger system. Sure Solar team and installers made these changes happen smoothly with no dramas. Very Happy with the system.
Teina EVOHE
22:52 26 Jan 21
Would have no problem recommending Sure Solar to anyone. The process from quoting stage with Jason to install was seamless. The pricing was very sharp and the quality of workmanship was excellent. Also they used quality components and the installation boys did an amazingly neat and tidy job on a extremly hot January day in Brisbane. I felt sorry for them in the hot sun, but they didnt whinge and got the job done in a day ,which included a meter move. Highly recommend.
Brett Shearman
02:40 15 Feb 21
Very happy with our whole experience with Sure Solar. I had a lot of questions for Nick and took some time to work our exactly what kind of system that suited me. Nick was very helpful and found the right solution and best price. The finished product on my roof is very neat as the install team were excellent. I purchased a Fronius Inverter with Trina panels and look forward to dealing with Sure Solar again.
brothersrohan
01:10 25 Feb 21
From sales to installation of the solar system, the whole process was very efficiently handled. I would recommend Sure Solar to anyone interested in installing solar.
Kevin Blythe
01:21 09 Mar 21
These guys are great! Exceptional customer service! I highly recommend them!They are thorough and honest and committed to getting you what you need in a system. They went above and beyond what I would expect from a regular solar company. From start to finish I couldn't have asked for more. We had a tricky old unit but they got the job done for us.Steve from the sales team was patient and waited several months while we went through a research phase, checked in every so often and was happy to answer questions. I didn't feel pressured and in the end it was their creative solutions that won me over.We had an older unit with an older meter so we needed a meter box upgrade first. They were very clear in what we needed to do ourselves and what they would do. Their head electrician was very knowledgeable and I felt confident with his advice and workmanship.On the day of the install they were very professional, they walked me through the Inverter app and how the system worked.They needed to come back and make a few small changes to the meter as we had a complicated set up with our neighbours in our complex, they did it without fuss and in a timely manner.The system that they installed is now putting us in credit with our energy company, though this is something you need to work out with you supplier.I am very happy and would gladly do it all again with Sure Solar.THANK YOU !!!!
Michael Kent
23:11 14 Mar 21
Sure solar did a great job on my install. From start to finish they were great, the sales director Steve is a great guy to deal with, he first spoke to me Many months before I installed solar because I was building a new house. He offered me several different options helped me understand solar a little more and explained a few traps other companies are using to offer products cheaper but with no follow up on warranties and by using cheap installers after doing my research it was very clear!! And it made it a easy decision to go with sure solar.steve was always available to answer any questions or concerns and help me sort out many things related to the solar and even help me out by pointing me in the right direction in regards to other new build related power problems. In the end Steve had to make a customized solar system for me because of the roof lines being unable to hold it all on one side, but he was happy to give me a few different options and never tried to up sell me an extra product that I didn't need, I couldn't be happier with the service they have given me.The installers were very particular and thorough even after a long day they were still working at 4.30pm and still making sure it was perfect even moving panels lower on the roof line after they had set them because they wanted them to not be seen from the other side of the roof as you came up the driveway and going to the extent of loosening a clamp to straighten it so it ran perfectly straight with the panel. Small things that really show how good the team is even after a long day.Thanks guys you did a great job
David Bell
23:13 27 Apr 21
Daniel and the team at Sure Solar were OUTSTANDING!! From the first phone call I felt like Daniel really listened to my circumstance and tried to find the best solution within my budget. Even after a hiccup on my end Daniel reassured me that they could find a solution and they did! My solar was installed 2 weeks ago and has been running brilliantly. THANK YOUUUUU! 😀
Sally Murray-Walsh
23:12 07 Apr 21
Whilst I did not ultimately purchase my system through them, their service in the quotation and design phase was hard to fault. Competitive in price and quick to respond. Would highly recommend you give them a shot.
Matt Gordon
05:51 01 Jul 21
We didn't end up using Sure Solar as we had another company referred to us by a friend who was also one of those that SolarQuotes provided.That said, Jason from Sure Solar was excellent with his communication and the options he provided. They made sense and were spot on target for what we wanted to achieve with very little between them and our final choice.I'd encourage anyone to talk with Jason as he's very passionate about the industry and knows his stuff!
David Slykerman
00:13 02 Aug 21
Sure Solar and Jason were great to deal with, incredibly patient and thorough with their communications for a solar novice like myself and very competitive on price. Jasons engineering background and deep knowledge of solar helped me navigate the selection process and choose the ideal system for our needs, location and situation. I can highly recommend Sure Solar to anyone considering installing solar.
Peter Ridley
05:19 19 Oct 21
These blokes were great,helped me with an insurance problem that helped us in selling our house,Prompt honest and very reliable, THANKS to all the team at Sure Solar
Jack Simpson
01:06 08 Nov 21
From initial connection with the company through to installation, the experience was pleasant and efficient. All of the staff I interacted with from Sure Solar were knowledgeable, very friendly and a pleasure to partner with. They offered options, reasonable solutions and a very competitive price.
Sheree Harrison
06:00 12 Nov 21
We have had a system installed on our new build by Sure Solar. We were very happy with the service we recieved from the quoting stage, right through to the final installation. Our installation process was complicated by issues with our build and Sure Solar were flexible and worked with us throughout the process. The team on site and in the office were great. Answered all our questions and always communicated promptly. We will be coming back to Sure Solar when we add battery storage to our system.
Cadyland
12:52 15 Dec 21
Sure Solar was great to deal with from start to end of installation. many calls from me with questions and all answered quickly and efficiently. If i need to install Solar again, it will be with Sure Solar.
John Flynn
02:24 31 Jan 22
Great team! There were some challenges with the weather and the complexity of my solar job but Sure Solar overcame these and helped me through the process. Their installation team was professional and efficient. Well done guys!
Nicholas Toalster
06:56 01 Feb 22
Wonderful experience dealing with Sure Solar. We had our 13.26 kW solar system and 9.6kwh battery installed in January/February 2022. The system has been working well. The advice from Jason was helpful and professional. The technicians who installed the system were very efficient. Highly recommend the team at Sure Solar.
Desmond Omovie
11:02 23 Feb 22
Sure solar were excellent to work with, iron out the issues and in conclusion we ended up with a system we are happy with.Initially we would have preferred sales to visit us on location to assess our requirements and then provide a quote, not assess via Google maps. The subcontractor, who is local to our area, provided an alternative and together with Sure Solar, the end result was the better option. Costing us a little extra did prove to be beneficial.The last two accounts from our provider have been a sizeable credit - how great not to have to pay an electricity bill. If this continues the system will have paid for itself in just over 4 years.
Debbie Payne
08:58 29 Apr 22
The sure solar team were excellent to work with! With Steve providing great sales support, to Daniel and his team led by Mitchell - the install went well - despite the weather delays. I'd highly recommend!
Andrew Rixon
05:34 30 May 22
I haven't contracted Sure Solar due to my own specific product requirements, but they still easily earned my five stars.With many enquiries, it became clear that Steve Leaman cared about the system being tailored to me and my needs, rather than simply promoting whatever the company needs to sell off at the time. Steve was patient, guiding me in detail with every question I had.Despite very specific product desires, I wanted to find a way to use Sure Solar due to Steves great help, however the products I wanted could only be had elsewhere.Sure Solar saved me from making big mistakes with another system I had been quoted on, which wound up to be a very bad setup for me.From my experience with Steve, it seems that Sure Solar places a high importance on customer experience, which I think is a good indicator of what customers can expect when choosing Sure Solar for their install.
EmCol
02:19 16 Jun 22
We are very happy with the team (Jason and Daniel) from Sure Solar. It was easy to deal with. From initial contact all the way to installation. Very transparent and no hidden costs. Very professional.
Dejan Vaupotic
22:46 22 Aug 22
Purchased a large 18kW system with battery unit from them over a year ago. The sales and engineering team done an excellent job going through a variety of potential options to ensure I got the best system to meet our needs with a competitive price. The install quality was top notch with all cable work neat and tidy and the place left clean and tidy. Unfortunatly one of the inverters failed recently but the Sure Solar team were quick to assist and replaced under warranty without having to fill in forms or anything else. After sales service is excellent. 100% would recomend using them to anyone.
Matthew Jurak
19:52 30 Aug 22
I give Steve Leaman 5 stars for his assistance and time in helping choose the right specs and answering my questions over 12 months or so while we were arranging our house build.4 stars overall because of installation delays and lack of communication from the office. The installers arrived on time (Monday morning 0730), I was told there wasn't enough time allocated for my job (33 panels). Was advised the office would contact me that week to advise of the next day they could return to finish but didn't hear anything until I chased them up on the Friday. Day 2 of the install eventually happened 2 weeks after the first day. I was then told the office would contact me regarding setting up the app for the inverter on my phone but a week later and still haven't heard a thing.
Aaron Berndt
08:42 08 Nov 21
Quick install, it did take 8weeks to go from paid deposit, until installation day. Faulty inverter, didn’t even get to the end of day one, a system installed but not working. Alpha ESS 5. It will be replaced, however it’s a step back. See what happens from here. Good team of hard working young lads, all done before 2pm. Update to come re faulty inverter.Suggestion is to have parts to go, in case of such an event
jgame1055 Lucas
02:36 23 Jun 22
Over 2 months since final fit off requested and still no working system due to faulty inverter. Can’t comment on the quality of the product other than say it won’t work yet. Customer service from Jason m has been fantastic during the early process but now that it is out of his hands no one seems to be interested as they do not get back with updates on replacement for faulty inverter. At this stage could not recommend for service and quality of product as it ain’t working yet. NB: new system and nearly all monies paid
John Bryant
23:07 03 Jun 22
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